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Recommended Books

Obtaining and Giving Feedback

Feedback to Managers: A Guide to Reviewing and Selecting Multirater Instruments for Leadership Development

by Jean Brittain Leslie

Feedback is a rare commodity in day-to-day organizational life, but it is a key to ongoing effectiveness.One popular vehicle for getting feedback from one's boss, peers, subordinates, and customers is the multiple-perspective or 360-degree-feedback instrument. Whether part of a management-development course or used alone, this kind of instrument can enhance self-awareness by highlighting a leader's strengths and areas in need of further development.Selecting the right instrument from among the dozens that are available can be difficult, however.This new edition of Feedback to Managers, the fourth, updates and expands the popular 1998 edition.It guides the selection process with an in-depth analysis of 32 publicly available instruments that relate self-view to the views of others on multiple management or leadership domains. Each of the instrument reports includes descriptive information, a look at the research behind the instrument, and descriptions of support materials.

Feedback Toolkit: 16 Tools for Better Communication in the Workplace

by Rick Maurer

Discusses 16 tools for better communication in the workplace. Defines feedback and tells why effective feedback is important for high performance. Paper. DLC: Communication in personnel management.

What Did You Say?: The Art of Giving and Receiving Feedback

by Charles N. Seashore

Edith's 6-year-old daughter, Becky, followed Edith's every footstep as she frantically prepared for her dinner party that evening. Becky chattered continuously about dolls, about friends but Edith had long since stopped paying attention. At the height of preparation, Becky dropped her glass of milk all over the kitchen floor. In an instant rage, Edith turned to her daughter and barked, "Becky, I am desperate to get this dinner together and just look at the mess you've made!" Becky, who was kneeling beside the disaster, looked up at Edith with huge, confident eyes. "Mommy," she observed, "you are angry because I spilled the milk, but you still love me, don't you?" The authors of What Did You Say? tell this true story to illustrate an effective model for receiving feedback. To be absolutely sure of her mother's feedback, Becky first directed Edith to the facts of the incident and her behavior (Say What You Heard and Saw). Then Becky expressed her belief that their everlasting relationship was not changed (Announce Your Interpretation). Finally, she asked Edith to verify her interpretation (Ask For Confirmation), which Edith couldn't resist doing by sweeping Becky up in her arms for a reassuring hug.

The Art of Giving and Receiving Feedback (Ami How-To Series)

by Shirley Poertner, Karen Massetti Miller

Feedback is an important person-to-person communication skill. Teach managers and supervisors to utilize it well. This applicable guide provides knowledge on how to assert goal-oriented, detailed feedback for improved reception, how to handle difficult feedback situations, and how to receive and accept good and bad feedback.

Job Feedback: Giving, Seeking, and Using Feedback for Performance Improvement

by Manuel London

Finally, a book devoted to just feedback! It's about time. London's book describes the characteristics of feedback, sources of feedback, giving feedback, using feedback and ways to enhance the effectiveness of feedback. London uses a model to help you understand how the content and process you use can affect the feedback delivered and the reaction you will get from the recipient. There is also in-depth information regarding how people process information (which we know affects the message) and how to be prepared for different responses you may encounter. There is information on performance appraisals and how to turn that process from monitoring/judgment to employee development and coaching. This book also discussed organizational culture and it's affects on feedback. If you get one book that covers all aspects of feedback—this is the one! Every manager/leader of people and teams needs this book.

Giving and Receiving Feedback: Building Constructive Communication (A Fifty-Minute Series Book)

by Patti Hathaway

Turning critical feedback into a constructive message can be a difficult skill to conquer. This book will guide you through the process of learning how to receive critical feedback, developing skills for self-talk, understanding how to give constructive feedback effectively, and handling atypical problems. Feedback is a very powerful communication tool that delivered properly can benefit everyone with a clear and helpful exchange of information about what's working and what's not. The techniques outlined in this book for coping with fair or unjustified critical feedback are essential for effective communication.


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