Consultative skills development

Coaching development programs for managers and coaches

Unique leadership & management skills for medical and non-medical administrators

Consultants, sales persons, and service & client representatives

Managers and supervisors

Vice presidents, directors, senior administrators, and middle administrators

Self, manager, client, and associate

Self, managers, peers, and direct reports

Self, manager, peers, and direct reports

55 questions,
3 open-ended questions

63 questions,
3 open-ended questions

76 questions
3 open-ended questions

Understanding Us, Communicating Effectively, and Account Service

Commitment to Coaching and Goal Setting

Envisioning Opportunities, Establishing Goals, and Innovation/Risk-taking

Analyzing Needs

Technical/Functional Expertise

Understanding Healthcare Environment, Managing Financial Drivers, Expertise, and Clarity of Communication

Presenting Benefits

Coaching Skills and Coaching for Teamwork

Empowering Employees, Building a Team Environment, Coaching for Performance, and Customer Focus

Making Recommendations and Answering Objections

Assessment Skills and Defensiveness

Openness to Feedback and Managing Conflict

Personal Enthusiasm and Personal Pressure

Control of Performance

Standards of Performance, Persuasiveness, and Goal Pressure

Acknowledging Client Responses

Recognizing Good Performance

Recognizing & Rewarding Others

Professionalism, Approachability, and Overall Satisfaction

Approachability, Trust, and Overall Effectiveness

Trustworthiness/ Integrity, Tension Level, and Overall Effectiveness