by Richard Lepsinger & Anntoinette D. Lucia

The Art and Science of 360° Feedback is the first and only single-volume guide to all the hows and whys of 360° feedback. It contains case studies and examples of major companies that have successfully implemented 360° feedback into their organizations. You'll learn the process for enlisting the support of and commitment to 360° feedback from others in your organization--a key ingredient for success that is often overlooked. Guidelines are also included for making the process smooth and painless for everyone involved.







by Michelle Leduff Collins

Organizations invest a great deal of time and money in multi-raters and this book helps maximize the return at the individual level. The book is easy to read yet delivers important, useful information to the individual participant. Our first sale was for 5000 books, the organization is giving this book to every participant in the 360 Feedback process! What makes this book especially exciting is the "Best Practice" approach to understanding the results. Dr. Collins gives clear instructions on how to conduct follow-up conversations with others to find out what to do differently. By looking for best practice examples in the organization, participants learn in a constructive, positive and concrete way what to do vs. hearing more examples of what they didn't do well. We think this will have a huge impact on the nature of feedback conversations in all organizations.







by Brian W. Bracken, Carol W. Timmreck, & Allen H. Church

The Comprehensive Resource for Designing and Implementing MSG Processeses organizations strive to make the best possible decisions on critical issues such as compensation, succession planning, staffing, and outplacement, they have increasingly turned to multisource feedback (MSF) for answers. But while use of MSF (or 360-degree) systems has proliferated rapidly, understanding of its complexities has not-and many companies are moving forward with MSF amid a dangerous void of systematic research and discussion on this powerful process. The Handbook of Multisource Feedback provides the most comprehensive compendium available of current knowledge and practice in MSF. The volume's diverse group of contributors-which includes renowned academics, practitioners, and applied researchers-and represents the acknowledged thought leaders in the current and future practice of MSF. Through their multiple perspectives, they identify best practices in the design and implementation of MSF processes and offer key guidelines for decision making when using MSF. The book offers solid grounding in the nuts and bolts of MSF data collection and reporting, providing a process model that leads the reader step-by-step through each phase of an MSF system. It details the developmental and decision-making uses of multisource feedback, describing MSF applications for improving executive development, organization development and change, teams, performance management, personnel decision, and more. And it addresses the realities of system forces that influence MSF processes, including legal, ethical, and cross-cultural issues. The Handbook of Multisource Feedback will provide an ideal one-stop reference for practitioners, researchers, consultants, and organizational clients who need to understand the challenges of using multisource feedback.







by Mark R. Edwards and Ann J. Ewen

360 Degree FeedbackPresents a model for employee assessment in the age of teamwork, based on giving employees feedback from peers, customers, supervisors, and those who work for the employee, and shows how to design and implement it. Can be used in union and nonunion environments, in fields including health care, law, manufacturing, and military operations, and with methods such as diversity management, team-based work structures, and TQM. Contains sample forms and letters.

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