by Rick Maurer

Discusses 16 tools for better communication in the workplace. Defines feedback and tells why effective feedback is important for high performance. Paper. DLC: Communication in personnel management.







by Charles N. Seashore

Edith's 6-year-old daughter, Becky, followed Edith's every footstep as she frantically prepared for her dinner party that evening. Becky chattered continuously about dolls, about friends but Edith had long since stopped paying attention. At the height of preparation, Becky dropped her glass of milk all over the kitchen floor. In an instant rage, Edith turned to her daughter and barked, "Becky, I am desperate to get this dinner together and just look at the mess you've made!" Becky, who was kneeling beside the disaster, looked up at Edith with huge, confident eyes. "Mommy," she observed, "you are angry because I spilled the milk, but you still love me, don't you?" The authors of What Did You Say? tell this true story to illustrate an effective model for receiving feedback. To be absolutely sure of her mother's feedback, Becky first directed Edith to the facts of the incident and her behavior (Say What You Heard and Saw). Then Becky expressed her belief that their everlasting relationship was not changed (Announce Your Interpretation). Finally, she asked Edith to verify her interpretation (Ask For Confirmation), which Edith couldn't resist doing by sweeping Becky up in her arms for a reassuring hug.






by Shirley Poertner, Karen Massetti Miller

Feedback is an important person-to-person communication skill. Teach managers and supervisors to utilize it well. This applicable guide provides knowledge on how to assert goal-oriented, detailed feedback for improved reception, how to handle difficult feedback situations, and how to receive and accept good and bad feedback.






by Manuel London

Finally, a book devoted to just feedback! It's about time. London's book describes the characteristics of feedback, sources of feedback, giving feedback, using feedback and ways to enhance the effectiveness of feedback. London uses a model to help you understand how the content and process you use can effect of the feedback delivered and the reaction you will get from the recipient. There is also indepth information regarding how people process information (which we know effects the message)and how to be prepared for different responses you may incounter. There is informaiton on performance appraisals and how to turn that process from montitoring/judgement to employee developer and coach. This book also discussed organizational culture and it's effects on feedback. If you get one book that covers all aspects of feedback—this is the one! Every manager/leader of people and teams needs this book.






by Patti Hathaway

Turning critical feedback into a constructive message can be a difficult skill to conquer. This book will guide you through the process of learning how to receive critical feedback, developing skills for self-talk, understanding how to give constructive feedback effectively, and handling atypical problems. Feedback is a very powerful communication tool that delivered properly can benefit everyone with a clear and helpful exchange of information about what's working and what's not. The techniques outlined in this book for coping with fair or unjustified critical feedback are essential for effective communication.

If our list does not have what you're looking for, you can conduct a keyword search below.

Choose one   Books Popular Music Classical Music                 Video    Enter keywords

The Booth Company contributes 100% of our commissions from Amazon to the Boulder Shelter for the Homeless. If you go directly to Amazon from our site, we get a commission on any of your purchases. We hope this enhances your reading and shopping experience.