Corporate Values and the Bottom Line
Sisk, M. (2003). Harvard Business Review.
What does it mean to run a company with strong values? How does a commitment to "do the right thing"
as it's applied to customers, employees, and other stakeholders affect an organization's daily decision
making? Although recent evidence may indicate that business doesn't concern itself with values, there
are some powerful voices that suggest otherwise. Both Harry Kraemer Jr., the CEO of Baxter International,
and Dawn Lepore, vice-chairman of technology, operations, and administration for Charles Schwab, discuss
the importance of values at their companies and in business in general. Kraemer and Lepore were the
panelists for a value and values discussion that took place at this past May's Burning Questions 2003
conference, a gathering of leading practitioners and management experts, sponsored by Harvard Business
School Publishing.