The Four Myths of Feedback
Higgins, J., & Smith, D. (1999). Harvard Management Update.
Why do people try to avoid giving or receiving feedback? No matter which end of it
you're on, it's not easy. Possibly damaging relationships, remaining open to
criticism-neither is ideal. But the biggest obstacles to constructive feedback
are some myths about feedback itself. Contrary to popular belief, defensiveness
is okay; mistakes should not be covered up or punished. The whole point of feedback
is to continually improve performance, and getting past the myths can help this
happen.