Implementing Multiple Perspective Feedback: An Integrated Framework
Johnson, J. W., Olson, A. M., & Courtney, C. L. (1996). Human Resource Management Review. Vol. 6, No. 4.
Despite the recent popularity of multiple perspective feedback systems, there is little theory to guide research in this area
and to promote the successful implementation of multiple perspective feedback in organizations. By integrating organizational
development and individual performance perspectives, a theoretical framework is developed that illustrates the mechanisms by
which feedback can lead to improved individual, work group, and organizational performance. According to this framework, when
the structure and systems of the organization are congruent with the goals of the feedback program, feedback positively
influences individual performance determinants (e.g., declarative knowledge, motivation). This leads to improved individual
performance, which contributes to desired organizational outcomes. Based on this framework, practical questions that should
be addressed before a feedback process is implemented are presented.